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The Delphi, Kylix and C++ Builders components are special products.
Now we have an opportunity to help each registered user by
e-mail
hot line. We answer any questions and give some recommendations
on more sophisticated use of our products' features.
Typically we answer messages in 24 hours, but depending on
singularity and difficulty of your question it may take a bit longer. You can affect
our products' modification and development by e-mailing us about your needs.
Even if you are not a registered user, you may send
us your offers on improving the existing functions of our products. All
your wishes will be considered and may be taken into account while creating
new versions of our products.
Our Standard Support option is free.
We have a great number of customers who used our products, so
the Standard Support option has some limitations:
- all incidents are processing in the order they received;
- no more than one e-mail per day is answered for the same customer;
- the bug you reported will be fixed in accordance of the priority we set for it;
- new feature you suggested will be added (or not) in according with our development plans.
For better satisfying your needs, we offer Premium Support option.
The money it costs depends on the product you have, problems you faced, your additional needs,
and the time we spend to service you.
If you need anything that exceeding any limitation(s) above, just contact our
Support Team
and we'll calculate the price it costs.
Support terms and conditions may change any time by means of announcing such a change at our Web
site. Please, subscribe to our news.
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